Microsoft confirms Win11 remote desktop stop responding problem

Recently, Microsoft confirmed that there is currently an issue in Win11 22H2.

Windows Remote Desktop application (Windows Remote Desktop) will stop responding when connecting through Remote Desktop gateway or Remote Desktop Connection Broker.

In response, Microsoft promised to fix the problem in a subsequent "Moment" update to ensure user experience.

For the bug, Microsoft said it does not have a serious impact on home users, but mainly occurs in the "load virtual machine" or "configure remote connection" step, and may occur regardless of the operating system version installed on the remote computer.

If the user receives an error, the task can be terminated in Task Manager, or a special Group Policy can be configured to resolve the issue:

Open the appropriate Group Policy editor
For managed devices (common for enterprises and organizations), open the Group Policy Management Console and create or edit a policy that targets your clients
For unmanaged devices (common for home users), open the Group Policy Editor. This can be accomplished by opening the Start Menu and typing group policy. Select Edit group policy from the results
Using the right-side panel, browse to Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Connection Client
From the left-side panel, double-click the policy setting Turn Off UDP On Client and set it to Enabled
Select OK and restart your device(s) to apply the policy setting

It is important to note that after updating to fix the issue, users are advised to restore this group policy.